🔁 Refunds & Returns Policy
Tokar MTV LLC
📍 4139 W VINE ST STE 110, KISSIMMEE, FL 34741
📧 Info@tokarmtvgroup.com
Effective Date: April 18, 2025
Your satisfaction is our top priority! If you're not 100% happy with your purchase, we're here to help 💬
📦 Returns
✅ You can return most items within 30 days of delivery.
📦 Items must be unused, in original packaging, and in resellable condition.
🔁 Return shipping is the customer’s responsibility unless the product is defective or we made a mistake.
📧 To start a return, email us at tokar.mtv@gmail.com with your order number and reason for return.
💸 Refunds
💰 Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
✔️ If approved, your refund will be processed to the original payment method within 5–10 business days.
❗ Shipping costs are non-refundable unless due to error or damaged goods.
🛑 Non-Returnable Items
Some items cannot be returned:
Personalized or custom-made products 🖋️
Clearance or final sale items 🚫
Opened beauty or hygiene products 🧴
Gift cards 🎁
📷 Damaged or Incorrect Orders
If your item arrived damaged or you received the wrong product:
🖼️ Please send us a clear photo of the issue within 7 days of delivery.
We’ll offer a replacement, refund, or store credit — whichever you prefer 💖
🔄 Exchanges
Want to exchange for a different color, size, or style?
✅ Contact us first at tokar.mtv@gmail.com — we’ll guide you through the exchange process.
Exchanges are treated as a return + new purchase.